Shipping & Delivery Policy

Billy Harrington — Order Processing, Transit Times & Free Shipping Terms | Last Updated: September 2026

At Billy Harrington, operated commercially by Starlux Global LTD, we aim to make ordering and delivery as smooth, transparent, and efficient as possible. Below you will find full details regarding how your order is processed, shipped, and delivered directly to your doorstep.

1. Shipping Costs & Estimated Timeframes

*Note: Working days are defined as Monday through Friday, excluding weekends and public bank holidays. Orders placed after 6:00 PM or during weekends will begin processing on the next working day. Delivery times are estimates and may occasionally experience slight delays during peak promotional periods, customs clearance, or extreme weather conditions.

2. Order Processing & Placement

Orders placed prior to our daily 6:00 PM cut-off time enter processing on the same working day. Orders placed after the cut-off time, over weekends, or on public holidays are processed on the following working day.

Placing an Order Step-by-Step:

1. Navigate to your desired product and choose your variant.
2. Click "Add to Cart" and verify that the correct size, colour, and quantity are selected.
3. Click "Check Out" and enter your accurate shipping and contact details.
4. Review your shipping address carefully before clicking "Pay Now".
5. Complete your purchase securely via our SSL-encrypted payment portal.

3. Accepted Payment Methods & Checkout Security

All transactions processed through Billy Harrington are encrypted using 256-bit SSL technology (PCI-DSS compliant). We accept the following payment options:

• Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay.
• Digital Wallets & Express Checkout: Apple Pay, Google Pay, Shop Pay.

4. Direct Supplier Fulfillment & Tracking

To provide you with a curated collection at competitive prices without unnecessary intermediary markups, our products are dispatched directly from our international manufacturing and supplier facilities. Delivery times reflect international cross-border transit times.

Once your package is handed over to the courier, you will receive an automated shipping confirmation email containing a direct tracking link to monitor your order's journey.

5. Delivered Status Issues & Missing Parcels

If your tracking information indicates that your parcel has been "Delivered" but you have not physically received it, please contact us within 7 days at info@billyharrington.com and perform the following checks:

• Verify the exact shipping address provided on your original order confirmation email.
• Check with household members, neighbours, building receptionists, or parcel lockers where the courier may have left the item.
• Contact the local courier using your tracking reference for specific delivery notes or GPS coordinates.

Upon receiving your notification, our customer support team will initiate a formal investigation with the postal carrier to resolve the issue. This process does not affect your statutory consumer rights.

Customer Support & Company Details