Refund & Return Policy

Billy Harrington — Consumer Rights & Return Guidelines | Last Updated: September 2026

At Billy Harrington, operated commercially by Starlux Global LTD, we strive to ensure you are completely satisfied with your purchase. If for any reason you need to return an item, our policy provides a transparent, fair, and straightforward process in accordance with UK statutory rights and the Consumer Contracts Regulations.

1. Policy Overview Summary

2. Return Eligibility & Item Conditions

You may return your order within 30 days of receipt if you are not satisfied with your purchase, provided the following conditions are met:

• Original Packaging: The item must be returned in its original condition, including all components, accessories, tags, and original packaging.
• Normal Handling Only: The product must show only normal, expected handling; damage due to improper use, alterations, or accidental harm is not eligible for return.
• Hygiene Standards: Hygiene-sensitive products must be unworn, unused, and returned in a clean, resaleable condition.
• Faulty / Incorrect Items: If an item arrives defective or incorrect, it must be reported to our customer support team within 30 days of delivery.
• Return Shipping Responsibility: For change-of-mind returns, the customer is responsible for covering the return postal charges.

*Note: We reserve the right to reject returns or apply partial deductions if returned items appear excessively used, damaged, or fail to meet the eligibility requirements stated above.

3. How to Initiate a Return

1. Request Authorization: Email info@billyharrington.com with your order number, full name, and reason for return (attaching photos if the item is damaged or incorrect).
2. Receive Return Instructions: Our support team will review your request and reply with authorization and the precise return address for our logistics hub.
3. Ship the Package: Package your return securely and send it via a tracked postal service. Please retain your proof of postage.

4. Order Changes, Cancellations & Transit Rules

We process orders rapidly to ensure prompt delivery. Once an order has been dispatched from our fulfillment facility, it cannot be modified or recalled while in transit.

• If you need to amend or cancel an order prior to dispatch, email info@billyharrington.com immediately.
• Returns can only be processed after your package has been delivered. If an order is already in transit, you must accept delivery and follow the standard return process.
• Nothing in this section limits your statutory cancellation rights under the UK Consumer Contracts Regulations.

5. Refund Processing & Inspection

Once your return is delivered to our authorized returns hub, it will be inspected by our returns team to verify condition compliance.

• Standard Refunds: Upon approval, your refund will be processed within 10 working days to your original payment method.
• Faulty / Incorrect Items: If an item is verified as faulty or incorrect, we will issue a full refund including any original delivery charges and cover or reimburse return shipping costs.

Company Details & Contact Information